Home   >   Contact   >  Customer Support

We're Here To Help

Please describe your question using the forms below.

We will do our best to respond to your inquiry within 24 hours of your email. Please provide as much detail as possible. If it is an emergency, please call us at 408-453-4151. Please note our office hours are from Mon – Fri (9 a.m. – 5 p.m. pst).

*(How to locate): The Serial Number is located on the packaging box or on a white label on the unit.

• AV500: Remove picture frame. The serial number is located on bottom right front and will begin with: A1A….
• AV100: Serial number is located on lower backside of aquarium and will begin with: B1B…