We at Aquavista pride ourselves on providing the best customer service and experience by offering a 15 day Satisfaction Guarantee. If for any reason you are not completely satisfied with your Aquavista aquarium, you can return it and receive a complete refund.*
In the event that you wish to return or exchange your aquarium, there are just three things you should know:
- You may return or exchange your Aquavista Aquarium up to fifteen (15) days from the date you receive your Aquavista.
- You are responsible for shipping the aquarium back to Aquavista in its original condition, and for the costs associated with that shipment. Shipping and handling costs are non-refundable.
- Items must be returned in original condition. Items returned that are damaged, missing parts or accessories, or have been used will incur a restocking fee.
To return an item, just call our customer service at 408-453-4151 to receive an RMA number and return instructions. Products returned without an RMA number or in packaging other than original packaging are not guaranteed to be processed, may incur a restocking fee, and may be refused. Return packages must be prepaid; we cannot accept COD.
All returned items will be inspected upon receipt to verify 1) their condition, and 2) that all components are included. Any product that is missing components will incur a charge for those missing items.
*Original shipping costs are non-refundable, including when items have been purchased with free shipping, unless an item is returned as a result of our error (wrong item sent, etc.). We cannot be held responsible for lost return packages. If free shipping has been offered, the shipping cost normally charged will be deducted.